Frequently Asked Questions
Everything you need to know about your Niconi beauty experience.
Are Niconi products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Niconi products are 100% cruelty-free and we offer a wide range of vegan-friendly options clearly marked on our product pages.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your package's journey.
What is your return policy for skincare and cosmetics?
Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged item, please contact our support team immediately for a replacement.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a seamless checkout experience.
Do you offer international shipping?
Currently, we ship to over 20 countries worldwide. International shipping rates and delivery times vary by location and are calculated at the checkout stage.
How can I find the right product for my skin type?
Each product page includes a detailed 'Skin Type' guide. You can also take our online Skin Quiz or contact our beauty consultants via live chat for personalized recommendations.